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• What is the returns policy at Maidenform.co.uk?
• How do I return products to Maidenform.co.uk?
• Does Maidenform.co.uk issue refund?
• When can I expect my refund after I have sent in my return?
• Will Maidenform.co.uk pay for my return shipping charge?
• What is the Exchange policy at Maidenform.co.uk?
• Whom do I contact to return or exchange an item, or if I have a product quality issue?
• What if I lose my returns form?

• What forms of payment does Maidenform.co.uk accept?
• How do I know that my personal information and card information are kept secure?
• What happens after I place my order?
• What happens after I place my order?
• I placed an order on Maidenform.co.uk, when will I be charged?
• I tried to place an order on Maidenform.co.uk but it did not go through. Why do I see charges on my credit card?
• Can I backorder an item that I am interested in buying?
• I made a mistake on my order. Can I change it?
• How do I track my order status?
• How do I track my package?

• Where does Maidenform.co.uk ship to?
• What are Maidenform.com's shipping rates?
• Is overnight shipping available?
• When can I expect to receive my order?
• Will I be charged shipping on each package if my order is shipped in multiple boxes?
• If I'm not at home when the package is delivered who do I contact?

• I have a promotional code for my order, where do I use it?
• Can I use more than one code to receive a larger discount?
• How do I receive my free garment during a 'Buy 1 Get 1 Free' Sale?
• I missed the Sale. Can my order still receive the promotion? And when does the sale end?
• How can I receive promotions from Maidenform.co.uk?
• How can I unsubscribe from receiving Maidenform.co.uk emails?
• Can I use online promotions for in-store purchases or a store coupon for online purchases?

• Why should I register on Maidenform.com?
• What is maidenform.co.uk "My Account"?
• How is "My Account" information protected?
• Why am I not able to log in to "My Account"?
• How can I check my order status or history?

• How do I contact Maidenform.co.uk customer service?
• How can I search for products quickly at maidenform.co.uk?
• What's the best way to shop at maidenform.co.uk?
• How do I receive emails about Maidenform.co.uk promotions or products?
• Where can I find a store that sells Maidenform garments?

Maidenform.co.uk will gladly accept returns of unworn, unwashed merchandise for full refund or exchange, on all merchandise purchased on the Maidenfor.co.uk website only. Returns can be made for up to 30 days after the online purchase date. Once your return is received and inspected, usually within 72 hours of receipt, your refund will be processed and a credit will be applied to your original method of payment within 7 business days. Any discounted purchases made during sales or via promotions codes will be credited at the discounted price.

Note: Original shipping and handling fees are not refundable. No returns can be made to retail or department stores if purchased from the website and in addition no returns will be accepted by Maidenform.co.uk if the purchase was made in retail or department stores. For all discounted purchases made during sales or via promotion codes, returns will be credited at the discounted price.

To return a product purchased from Maidenform.co.uk, simply send the product, and the completed Returns Form (which is included with all orders), to the address below. Your return will be processed after the product and the completed Returns Form are received. Maidenform.co.uk suggests that in order to reduce any costs incurred for returning products normal mail be used for returns.

Maidenform.co.uk will only issue refunds for orders purchased on Maidenform.co.uk website. Refunds are processed within approximately 3 – 5 working days upon receipt of the return and will be processed to the original form of payment. Original shipping and handling fees are not refundable. All discounted purchases made during sales or via promotions codes will be credited at the discounted prices.

Upon out receipt of a returned package, the processing of the return requires 3 – 5 working days for the entire process to be finalized. The return is processed to the original form of payment.

Maidenform.co.uk will only pay for return shipping costs for orders that are returned due to damaged or incorrect products (incorrectly shipped sizes, colour, or styles). Original shipping costs will not be refunded for returns and orders where delivery was refused or undeliverable.

Maidenform.co.uk will gladly accept returns of unworn, unwashed merchandise for full refund or exchange, on all merchandise purchased on the Maidenfor.co.uk website only. Returns can be made for up to 30 days after the online purchase date. Once the return is received and inspected, it will be processed which can usually take 2 – 3 working weeks depending if the exchange item required is in stock. However if the exchange item is not in stock you will be contacted by a customer service agent via email.

NOTE: Any items purchased during a sale on Maidenform.co.uk are not guaranteed to be available if an exchange is required.

For information regarding returns or product quality issues, please contact Maidenform Customer Service at 0800 – 373037 between 8:30am and 5:00pm Monday through Friday or via email on UKCustomerSupport@Maidenform.com

What if I lose my returns form?

ORDER INFORMATION

What forms of payment does Maidenform.co.uk accept?

Maidenform.co.uk uses industry standard protection across its' website; as well as enhanced security measures that offer the most secure transactions and protection of your personal and credit card information. It encrypts your personal information, including your credit card number, as the information travels over the Internet. Additionally, all orders are screened against our address verification system to ensure that we only accept sales from valid billing addresses.

Maidenform, Inc. will charge sales tax as required by law. Tax charges are based on state and local tax laws and tax rates. The primary factor that determines the appropriate tax is the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges.

After you make a purchase on Maidenform.co.uk, a confirmation screen will appear with your order details. An order confirmation email will also be sent to the email address you registered using My Account. If you do not have a Maidenform.co.uk account, the order confirmation email will be sent to the email address you specified during the Guest checkout process.

For questions about your order please contact Maidenform Customer Service: Free Phone: 0800 – 373037
Email:UKCustomerSupport@Maidenform.com

Fulfillment of your order is subject to stock availability at the time of shipping. Please allow 7 days between the time you order and the time you receive your order for standard shipping and 1 day for overnight shipping.

When an order is placed, funds will be placed on "hold" within your credit card account. Maidenform.co.uk will not charge against your credit card until the order is shipped from the warehouse. If an order/garment(s) is cancelled (due to stock unavailability) your credit card will not be charged and the hold placed for the order will be released.

When attempting to place an order Maidenform.com the coordinating funds are placed on "hold" while authorizing your credit card. Maidenform.co.uk does not charge against your credit card until the order is completed and shipped from the warehouse. During verification an error may have occurred which did not allow the fulfillment of your order. When these errors occur, the authorization/hold should expire within 7 days of when it was initiated.

Backorders do occur on select Maidenform® styles that we know we are getting more of within 30 days. Fulfillment of your order is subject to stock availability at the time of shipping. If some of your order is available then this portion will ship without the items that are backordered. If this happens the entire shipping fee will be charged on your first shipment. You will not be charged any further shipping costs on the balance of the shipments that remain for your backordered items.

NOTE: If this situation was to occur, you will be contacted via email by a Customer Services Agent.

Yes, Maidenform.co.uk is able to modify your order manually. However any confirmation or shipping emails that will be received by you will remain the same as the original order that was placed, excluding any modified information. For more information please contact Maidenform Customer Service on 0800 – 373037 or via email on UKCustomerSupport@Maidenform.com

Keeping track of your purchases on Maidenform.co.uk is simple. If you are a registered as a Maidenform.co.uk customer, and signed in to your account at the time of purchase, we automatically save the orders you place with us in your order history. You can also contact our Customer Service Agents on 0800 – 373037 between 8:30am and 5:00pm Monday to Friday or via email at UKCustomerSupport@Maidenform.com

NOTE: Order history is only valid for orders placed directly on Maidenform.co.uk

Once your Maidenform.co.uk order has shipped, an email will be sent notifying you that your package has shipped which provides a DHL tracking number. Please click on the tracking number in your shipping notification. This will take you to a DHL site where it will show you the location of your package.
If you do not have your shipping notification email, please follow one of the two ways above for checking your order status that will also bring up this same tracking number which you can then click on and see the DHL location information.
Alternatively you can also logon to the DHL website www.dhl.co.uk and enter your tracking number there and it will provide you with the location of your package. If you have not received your tracking number please contact Maidenform Customer Service on 0800 – 373037 or email at UKCustomerSupport@Maidenform.com

Maidenform.co.uk currently only ships to address in the UK and Ireland (including the Channel Islands). Maidenform.co.uk is hoping to expand our business in the near future to include shipping to more countries in Europe.

NOTE: No Deliveries will be made on Saturday and Sunday.

All Maidenform.co.uk orders are shipped using DHL Express and require a signature upon receipt.
Standard DHL Shipping (2-5 working days) is from £4 - £5, depending on weight. Overnight DHL Shipping is from £8 - £14, depending on weight. Shipping thresholds are calculated against the final product sub-total amounts including any discount that may be applied.

Yes, all orders for overnight delivery must be placed before 12 noon the day before it is required. Any order placed for overnight delivery on Friday will not be delivered until Monday, and any order placed for overnight delivery on Saturday and Sunday will not be delivered until Tuesday.

NOTE: Overnight orders placed between Friday and Sunday will not be delivered until Monday or Tuesday, but will still be charged at the Overnight shipping rate.

Orders placed with Maidenform.co.uk, for in stock merchandise, will usually be shipped within 2 working days after the order is placed. When using standard shipping, most packages will typically arrive on your doorstep within 3 working days. Orders are not shipped on Saturdays, Sunday and/or public holidays. Orders placed for overnight delivery on Friday will not be delivered until Monday and orders placed for overnight deliver on Saturday and Sunday will not be delivered until Tuesday.

While we aim to be accurate, any availability information or dispatch estimates on this website in relation to products are approximate. As we process your order, we will inform you by email if any products your order turns out to be unavailable. You should allow up to 10 day for delivery of products but this would be a rare case. In such a case a Customer Service Agent will contact you as soon as possible.

NOTE: Overnight orders placed between Friday and Sunday will not be delivered until Monday or Tuesday, but will still be charged at the Overnight shipping rate.

Please Note: We reserve the right to limit quantities.

No, Maidenform.co.uk will only charge shipping on the first package shipped if shipping charges apply. Each additional package that is shipped afterward will not be charged and will be sent at the expense of Maidenform.

Please Note: We reserve the right to limit quantities.

If you have received an attempted delivery card from DHL informing you that they attempted to deliver your package or you see that an attempt was made to deliver your package when looking up the tracking number on www.dhl.co.uk please contact DHL Customer Services by phone on 0844 248 0844, their agents will assist in helping you arrange redelivery.
If you are unable to do so, please contact Maidenform Customer Service on 0800 – 373037 or by email at UKCustomerSupport@Maidenform.com

If you know that you will not be at home at the time of delivery, please leave an note on your front door (if safe to do so) containing your tracking number, instructions for the DHL Courier on where you would like the package to be left and your signature.

NOTE: Maidenform.co.uk does not take any responsibility for items lost or stolen when leaving a note for the DHL courier.

Promotional codes can be entered in your shopping bag. When viewing your shopping bag, scroll to the bottom of the items you are buying and to the left of your item total you should see a space labeled "Enter Promotional Code and Save". Enter the code you have in the white space below these words and hit apply code. If the code is valid the discount should be shown in your total recap. If the code is invalid the message "Sorry that code is not valid" will appear. For best use of codes please be sure to enter them as seen with Caps or no Caps.

No, promotional codes cannot be combined with any additional offers or codes. Only "Free Shipping" offers may be used in conjunction with sales or promotional codes.

In order to receive your free garment during one of Maidenform.com's many Buy 1 (2,3,etc.) Get 1 Free promotions, you must add the free garment(s) to your shopping bag before the promotional discount can be deducted from your order to adjust for the free garment.

Maidenform.co.uk cannot backdate any sales or online promotions for orders placed after a sale has ended.

Sign up for email to be the first to hear about special offers, new products, sales and more. Please enter your email address in the email sign up boxes located at the top and bottom of all pages on our site.

Please click the link below to be removed from our email list

Unsubscribe from Email

We appreciate your patience as it may take a short period of time before your email address will be removed from our file. Emails regarding orders placed online will continue, however all promotional emails will be cancelled.

NOTE: If you have any problems please contact Maidenform Customer Service on 0800 – 373037 or email at UKCustomerSupport@Maidenform.com

No, all promotions available on www.maidenform.co.uk are only available on www.maidenform.co.uk and cannot be used in any retail store that stocks Maidenform brands.

Registering with us at Maidenform.co.uk provides numerous benefits to you. With a Maidenform.co.uk account, all of your personal information is kept secure. This ensures providing a fast and easy checkout when you place orders with us. A Maidenform.co.uk account also allows you to view your account information, make updates to your account, and view your order status and history.

"My Account" is the space you get access to when you register on Maidenform.co.uk. The "My Account" link allows you to do the following:

• Review and update your account information
• Add, change, save or delete addresses
• View your Order History and Order Status
• Add items to your Wish List

Your password protects your personal account information. You should not disclose your password to any third parties, if your password has been compromised for any reason, you should immediately change it by clicking on "Change Your Email or Password" within the "My Account" section.

Usernames, email addresses and passwords are case sensitive. If you need your password sent to you, our "Reset Password" Link will send a link to reset your password to the email address you used when you registered.

• If you do not have an account on Maidenform.co.uk click "Order Status" in the top header of any page. Type in you order number, last name and billing postcode (you will find this information in your Order Confirmation email) and the details of your order with DHL tracking codes for each style will appear. Click on the DHL tracking number below each style to see where the package is.
• If you are logged into your Maidenform.co.uk account, you can click on "My Account" in the top header of any page and then click on "Order History" in the top left hand side column. This will bring up all of the orders you have placed on Maidenform.co.uk with the status and tracking number (if the order has shipped) for each order. Click on the tracking number to see where your package is. Only customer with Maidenform.co.uk accounts can see their full order history on Maidenform.co.uk. We automatically save the orders you place with us in your "Order History".

NOTE: If you have any questions please contact out Customer Services Agents on 0800 – 373037 or by email at UKCustomerSupport@Maidenform.com

For information regarding purchases made through Maidenform.co.uk please contact Maidenform Online Customer Service Department between the hours of 8:30am and 5:00pm, Monday to Friday.
By Email
UKCustomerService@Maidenform.com

By Free Phone:
0800 – 37 30 37

By Mail:
Maidenform Online Customer Services Bay B1 Shannon Free Zone West
Shannon Industrial Estate
Shannon
Co. Clare
Ireland
0000

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Where can I find sizing information?

How can I search for products quickly at Maidenform.co.uk?

What's the best way to shop at Maidenform.co.uk?

How do I receive email about Maidenform.co.uk promotions or products?